Refund policy

RETURN POLICY

Last Updated: August 16, 2026

All items are sold as photographed, shown, and described. Please carefully review all photos, measurements, condition notes, size details, materials, flaws, signs of wear, and any additional information provided before purchasing.

Ch’ien is a curated shop built around clothing, home, lifestyle, personal taste, and ongoing curation. Because of this, some items may be personally worn, styled, handled, photographed, steamed, cleaned, stored, transported, or otherwise used as part of the essence of the website before being listed or sold.

Because Ch’ien sources items from a wide range of independent suppliers, personal collections, vintage sources, pre-owned markets, private sellers, and limited-inventory opportunities, many pieces are one-of-one, vintage, pre-owned, personally curated, personally worn, or otherwise difficult or impossible to replace. For this reason, all sales are final.

Ch’ien does not accept returns, exchanges, cancellations, or refunds once an order has been placed, except where required by law or where an item is materially misrepresented.

We make every reasonable, good-faith effort to photograph and describe each item as clearly and accurately as possible. Items may show natural wear, aging, distressing, fading, marks, repairs, alterations, creasing, pilling, scuffs, scratches, missing tags, replaced components, odor, storage wear, or other imperfections consistent with vintage, pre-owned, personally curated, personally worn, or previously handled goods.

These characteristics are part of the item’s condition and are not considered defects when shown in the photos, described in the listing, reasonably visible, or reasonably expected based on the type of item being sold.

Because some items may continue to be worn, styled, handled, photographed, stored, transported, or used before purchase, the condition of an item may naturally change over time. Ch’ien will make reasonable, good-faith efforts to update product photos, descriptions, condition notes, and listing details to reflect any known material change in condition before an item is sold.

If Ch’ien discovers before shipment that an item is lost, unavailable, materially damaged, materially altered, or no longer consistent with the listing, Ch’ien will contact the customer before fulfillment. The customer may approve any proposed change or alternate resolution. If the customer does not agree to proceed, the affected item or order will be canceled and the applicable payment will be refunded to the original payment method.

Ch’ien will not knowingly ship an item that has been materially damaged or materially changed from the listing without first making a reasonable effort to contact the customer and resolve the matter in good faith.

A return or refund will only be considered if an item is materially misrepresented. A material misrepresentation means the item received is substantially and objectively different from what was photographed or described in the listing at the time of purchase.

The following do not qualify as material misrepresentation:

  • Buyer’s remorse
  • Fit issues
  • Personal preference
  • Sizing expectations
  • Minor color differences caused by lighting, photography, editing, or screen settings
  • Normal signs of vintage or pre-owned wear
  • Personally worn or personally curated condition that was shown, described, or reasonably expected
  • Minor measurement variation
  • Failure to review all photos, measurements, descriptions, condition notes, and sizing details before purchasing
  • Natural aging, wear, odor, fading, distressing, or imperfections consistent with sourced, vintage, pre-owned, personally worn, or previously handled goods

Because many pieces are vintage, pre-owned, handmade, limited, or one-of-one, all sales are final unless required otherwise by law or the item received was materially misrepresented.

Reporting a Material Misrepresentation

Customers should contact Ch’ien within three calendar days of confirmed delivery if they believe an item was materially misrepresented.

The request must include:

  • The customer’s name and order number
  • A written explanation of the issue
  • Clear photographs showing the item and the claimed difference
  • Photographs of the packaging when damage during shipment is alleged

Customers should retain the item, original packaging, labels, included accessories, and supporting materials while the request is reviewed.

Submitting a request does not automatically guarantee a return or refund. Ch’ien will review the original listing, photographs, condition information, order records, delivery information, and evidence supplied by the customer.

No item may be returned without prior written authorization from Ch’ien. Unauthorized returns may be refused or returned to the sender where permitted by law.

When a claim is approved, the available resolution may include:

  • A return for refund
  • A partial refund
  • A replacement when one is available
  • Store credit when accepted by the customer
  • Another mutually agreed resolution

The approved resolution will depend on the circumstances and applicable law. Any required return must be shipped using the instructions provided by Ch’ien and must be returned in substantially the same condition in which it was received.

Unless otherwise required by law, original shipping charges are not refundable. Approved return-shipping costs will be addressed in the written return authorization.

Refunds are issued to the original payment method after the approved return is received and inspected. Financial institutions may require additional time to post the refund.

The three-day reporting request helps Ch’ien promptly document and investigate the condition of one-of-one and pre-owned items. It does not limit any right or remedy that cannot legally be waived.

Customers are responsible for reviewing all photos, measurements, condition notes, sizing information, and product details before completing checkout. Tagged sizes may vary between brands, eras, countries, garment types, and prior alterations. Measurements are approximate and should be compared to an item the customer already owns before purchasing.




If you have any questions about an item’s condition, sizing, measurements, authenticity, photos, source, materials, flaws, or details, please contact Ch’ien before purchasing. We are happy to provide additional information when possible so you can feel confident before placing your order.

By completing your purchase, you acknowledge that you have reviewed the listing in full and understand that the item is being sold as photographed, shown, and described, with no returns accepted unless the item is materially misrepresented.