Refund policy

RETURN POLICY

Last Updated: May 15, 2026

All items are sold as photographed, shown, and described. Please carefully review all photos, measurements, condition notes, size details, materials, flaws, signs of wear, and any additional information provided before purchasing.

Ch’ien is a curated shop built around clothing, home, lifestyle, personal taste, and ongoing curation. Because of this, some items may be personally worn, styled, handled, photographed, steamed, cleaned, stored, transported, or otherwise used as part of the essence of the website before being listed or sold.

Because Ch’ien sources items from a wide range of independent suppliers, personal collections, vintage sources, pre-owned markets, private sellers, and limited-inventory opportunities, many pieces are one-of-one, vintage, pre-owned, personally curated, personally worn, or otherwise difficult or impossible to replace. For this reason, all sales are final.

Ch’ien does not accept returns, exchanges, cancellations, or refunds once an order has been placed, except where required by law or where an item is materially misrepresented.

We make every reasonable, good-faith effort to photograph and describe each item as clearly and accurately as possible. Items may show natural wear, aging, distressing, fading, marks, repairs, alterations, creasing, pilling, scuffs, scratches, missing tags, replaced components, odor, storage wear, or other imperfections consistent with vintage, pre-owned, personally curated, personally worn, or previously handled goods.

These characteristics are part of the item’s condition and are not considered defects when shown in the photos, described in the listing, reasonably visible, or reasonably expected based on the type of item being sold.

Because some items may continue to be worn, styled, handled, photographed, stored, transported, or used before purchase, the condition of an item may naturally change over time. Ch’ien will make reasonable, good-faith efforts to update product photos, descriptions, condition notes, and listing details to reflect any known material change in condition before an item is sold.

If an item is purchased and Ch’ien discovers before shipment that the item has been materially damaged, materially altered, materially changed in condition, lost, unavailable, or is no longer consistent with the listing, Ch’ien will contact the customer before fulfillment. In that situation, Ch’ien may offer the customer a refund, cancellation, revised price, store credit, alternate item, or another mutually agreed resolution.

Ch’ien will not knowingly ship an item that has been materially damaged or materially changed from the listing without first making a reasonable effort to contact the customer and resolve the matter in good faith.

A return or refund will only be considered if an item is materially misrepresented. A material misrepresentation means the item received is substantially and objectively different from what was photographed or described in the listing at the time of purchase.

The following do not qualify as material misrepresentation:

- Buyer’s remorse
- Fit issues
- Personal preference
- Sizing expectations
- Minor color differences caused by lighting, photography, editing, or screen settings
- Normal signs of vintage or pre-owned wear
- Personally worn or personally curated condition that was shown, described, or reasonably expected
- Minor measurement variation
- Failure to review all photos, measurements, descriptions, condition notes, and sizing details before purchasing
- Natural aging, wear, odor, fading, distressing, or imperfections consistent with sourced, vintage, pre-owned, personally worn, or previously handled goods

Customers are responsible for reviewing all photos, measurements, condition notes, sizing information, and product details before completing checkout. Tagged sizes may vary between brands, eras, countries, garment types, and prior alterations. Measurements are approximate and should be compared to an item the customer already owns before purchasing.

If you have any questions about an item’s condition, sizing, measurements, authenticity, photos, source, materials, flaws, or details, please contact Ch’ien before purchasing. We are happy to provide additional information when possible so you can feel confident before placing your order.

By completing your purchase, you acknowledge that you have reviewed the listing in full and understand that the item is being sold as photographed, shown, and described, with no returns accepted unless the item is materially misrepresented.