Privacy policy

PRIVACY POLICY

Last updated: September 22, 2026

Ch'ien LLC (“Ch'ien,” “we,” “us,” or “our”) operates becomethecreative.com and the related online store, marketplace, community features, forms, communications, product-discovery experiences, and other services that link to this Privacy Policy (collectively, the “Services”).

Ch'ien is based in Richmond, Virginia, United States. Our ecommerce Services are powered by Shopify and may use additional service providers to process transactions, fulfill orders, provide customer accounts, communicate with customers, prevent fraud, analyze website activity, improve product discovery, support the Ch'ien Community, and market the Services.

This Privacy Policy explains what personal information we collect or process, where it comes from, how we use it, when it may be disclosed, how it may be retained, and the choices and rights that may be available to you.

Where consent is required by applicable law, we will request that consent through the applicable mechanism rather than relying solely on your use of the Services.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Ch'ien, we may collect or process the following categories of personal information.

CONTACT AND IDENTITY INFORMATION

This may include:

• Name
• Email address
• Shipping address
• Billing address
• City
• State or region
• ZIP or postal code
• Country
• Telephone number when voluntarily provided or reasonably necessary for an order or delivery
• Other information you provide to identify or contact you

ACCOUNT INFORMATION

This may include:

• Customer account identifiers
• Login and authentication information
• Saved addresses
• Saved preferences
• Account settings
• Order history
• Information associated with Shop or Shopify customer accounts

PAYMENT AND TRANSACTION INFORMATION

This may include:

• Products purchased
• Order value
• Discounts
• Payment status
• Payment method type
• Transaction identifiers
• Refund information
• Fulfillment status
• Shipping or delivery information

Payments are generally processed through Shopify Payments or another payment provider offered through checkout.

Ch'ien does not intentionally store complete payment-card numbers or card security codes within its own systems.

PRODUCT AND SHOPPING ACTIVITY

This may include information about:

• Products viewed
• Collections viewed
• Searches
• Products added to or removed from a cart
• Checkout activity
• Purchases
• Saved products
• Product recommendations
• Browsing paths
• Referral sources
• Dates and times of interactions

COMMUNICATIONS

We may process information you provide when you:

• Email Ch'ien
• Submit a contact form
• Ask a product question
• Request customer support
• Report an order issue
• Submit feedback
• Respond to a survey
• Communicate about a return, refund, shipment, or delivery
• Otherwise communicate with Ch'ien

COMMUNITY INFORMATION

If you apply to, participate in, or submit material to the Ch'ien Community, we may collect information including:

• Name or chosen public name
• Biography
• Creative interests
• Location when voluntarily provided
• Social or portfolio links
• Profile photographs
• Banner photographs
• Artwork
• Creative work
• Product information
• Application responses
• Contact information
• Other material you voluntarily submit

Some Community information may be intended for public display.

Information intended for internal review, administration, communication, payment, tax, or other non-public purposes is not intended to become public unless otherwise disclosed or authorized.

REVIEWS AND USER-GENERATED CONTENT

If you submit a review, rating, photograph, video, testimonial, comment, profile, artwork, product description, or other material for publication, that content and associated information may become publicly visible.

DEVICE AND TECHNICAL INFORMATION

This may include:

• IP address
• Browser type
• Operating system
• Device type
• Language
• Network information
• Cookie identifiers
• Session identifiers
• Advertising identifiers
• Other technical identifiers

APPROXIMATE LOCATION

We may infer approximate location from information such as an IP address, shipping destination, or similar information.

Ch'ien does not intentionally collect precise geolocation for advertising purposes unless separately disclosed and permitted by applicable law.

MARKETING INFORMATION

This may include:

• Marketing subscription status
• Email engagement where available
• Marketing preferences
• Campaign interactions
• Advertising identifiers
• Attribution information
• Information about whether a marketing communication or advertisement resulted in a visit or transaction

INFERENCES AND RECOMMENDATIONS

Ch'ien, Shopify, or other service providers may derive limited inferences from browsing activity, purchase history, preferences, or interactions in order to provide recommendations, personalize shopping experiences, improve product discovery, prevent fraud, or measure marketing effectiveness.

1. INFORMATION WE DO NOT INTENTIONALLY REQUEST

Please do not submit unnecessary sensitive information through general contact forms, reviews, public Community profiles, or other public-facing features.

Unless reasonably necessary and specifically requested, Ch'ien does not intentionally request information such as:

• Government identification numbers
• Financial account credentials
• Biometric identifiers
• Precise geolocation
• Medical information
• Racial or ethnic origin
• Religious or philosophical beliefs
• Sexual orientation
• Citizenship or immigration status
• Other legally protected sensitive information

If Ch'ien ever needs to process sensitive information, it will be handled as permitted by applicable law and with consent where legally required.

1. HOW WE COLLECT INFORMATION

We may collect personal information:

DIRECTLY FROM YOU

For example, when you:

• Place an order
• Create or use an account
• Subscribe to marketing
• Contact Ch'ien
• Submit a form
• Apply to the Community
• Submit content
• Leave a review
• Participate in a promotion
• Otherwise provide information voluntarily

AUTOMATICALLY

Information may be collected through technologies such as:

• Cookies
• Pixels
• Local storage
• Server-side events
• Software development kits
• Similar technologies

FROM SHOPIFY

Shopify may provide or process information relating to:

• Orders
• Customers
• Payments
• Customer accounts
• Fraud prevention
• Product interactions
• Shop
• Analytics
• Marketing
• Recommendations
• Fulfillment
• Shipping
• Other Shopify services

FROM SERVICE PROVIDERS

We may receive information from providers that assist with:

• Payments
• Shipping
• Delivery
• Analytics
• Advertising
• Marketing
• Communications
• Security
• Fraud prevention
• Website operation
• Backups
• Customer support
• Other business functions

FROM SOCIAL AND THIRD-PARTY PLATFORMS

If you interact with Ch'ien through a social platform, advertising service, search service, marketplace, or other third party, we may receive information that the provider is permitted to share based on its terms and your settings.

1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

OPERATING THE SERVICES

To provide, maintain, administer, secure, and improve becomethecreative.com and related Ch'ien services.

PROCESSING ORDERS

To:

• Process transactions
• Confirm purchases
• Prepare orders
• Fulfill orders
• Provide shipping or local delivery
• Send tracking information
• Resolve fulfillment problems
• Process authorized refunds or adjustments
• Maintain transaction records

CUSTOMER ACCOUNTS

To:

• Create and administer accounts
• Authenticate customers
• Display order history
• Remember preferences
• Provide saved information
• Support customer account functionality

CUSTOMER SERVICE

To:

• Answer questions
• Respond to requests
• Resolve order issues
• Handle shipping or delivery concerns
• Investigate complaints
• Communicate about returns or refunds
• Maintain records of customer communications

COMMUNITY FEATURES

To:

• Review Community applications
• Communicate with applicants
• Create approved member profiles
• Display authorized public information
• Facilitate Community participation
• Support collaborations
• Administer Community-related products or content

PERSONALIZATION AND PRODUCT DISCOVERY

To:

• Recommend products
• Improve search
• Improve merchandising
• Remember preferences
• Improve the relevance of content
• Improve the shopping experience

MARKETING

Where permitted by law and consistent with your choices, Ch'ien may use information to send communications concerning:

• New products
• Collections
• Community activity
• Announcements
• Events
• Restocks
• Price changes
• Other Ch'ien news or marketing

AUTOMATED MARKETING

Where enabled and permitted, Shopify or another service provider may facilitate communications based on customer interactions, including:

• Welcome communications
• Browse reminders
• Cart reminders
• Checkout reminders
• Back-in-stock notifications
• Price-drop notifications
• Post-purchase communications
• Review requests

ANALYTICS

To:

• Understand website use
• Measure traffic
• Measure conversion activity
• Identify trends
• Evaluate product discovery
• Improve site navigation
• Diagnose problems
• Improve operations

ADVERTISING AND ATTRIBUTION

Where applicable, information may be used to:

• Advertise Ch'ien
• Measure advertising effectiveness
• Attribute purchases or visits to marketing campaigns
• Improve advertising campaigns
• Create or measure advertising audiences
• Understand how customers discover Ch'ien

SECURITY AND FRAUD PREVENTION

To:

• Authenticate activity
• Prevent fraudulent transactions
• Identify suspicious activity
• Protect accounts
• Prevent abuse
• Secure the Services
• Investigate security incidents

LEGAL AND BUSINESS PURPOSES

To:

• Comply with applicable laws
• Maintain required records
• Respond to lawful requests
• Enforce agreements
• Establish or defend legal claims
• Investigate disputes
• Protect Ch'ien, customers, Community members, service providers, or others

1. SHOPIFY

Ch'ien uses Shopify to provide substantial portions of the ecommerce infrastructure supporting the Services.

When you visit, browse, or purchase from Ch'ien, Shopify may process personal information in connection with:

• Store functionality
• Checkout
• Payments
• Customer accounts
• Fraud prevention
• Order processing
• Product recommendations
• Search and discovery
• Marketing
• Advertising
• Analytics
• Shop
• Communications
• Other Shopify services

Information may therefore be transmitted to or processed by Shopify and Shopify service providers.

Depending on the service involved, Shopify may process information on behalf of Ch'ien or independently under Shopify’s own terms and privacy policies.

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:

https://privacy.shopify.com/

1. SHOPIFY NETWORK INTELLIGENCE

Ch'ien currently uses Shopify Network Intelligence.

When Shopify Network Intelligence is enabled, Shopify may use information relating to customer interactions with Ch'ien together with information relating to interactions with Shopify and other Shopify merchants to provide enhanced commerce services.

These services may support functions such as:

• Personalization
• Product discovery
• Fraud prevention
• Advertising
• Advertising measurement
• Marketing effectiveness
• Store performance
• Other enhanced Shopify functionality

Information may be processed by Shopify and other parties located in jurisdictions different from the jurisdiction in which you live.

Where applicable, privacy choices submitted through supported Shopify privacy tools may affect how information is used for advertising or other non-essential purposes.

1. SHOP

Ch'ien may participate in Shopify’s Shop services and related Shopify-powered commerce experiences.

Information concerning products, transactions, customer interactions, browsing behavior, and purchases may be processed by Shopify where necessary to provide Shop features.

If you interact directly with Shop or another Shopify-controlled experience, Shopify may independently process information under its own privacy terms.

1. DATA SHARING, TARGETED ADVERTISING, AND SALE

Ch'ien does not sell personal information to third parties in exchange for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly.

Certain disclosures of identifiers, browsing activity, device information, commercial information, or similar data to Shopify or advertising and analytics providers may constitute “sale,” “sharing,” or processing for targeted advertising under applicable law even when no money is exchanged for the information.

Where applicable, you may opt out through Ch'ien's Data Sharing Opt-Out Page:

https://becomethecreative.com/pages/data-sharing-opt-out

You may also be able to exercise relevant Shopify-specific privacy choices through:

https://privacy.shopify.com/

1. GLOBAL PRIVACY CONTROL

Where required and supported, recognized Global Privacy Control signals may be treated as requests to opt out of covered sale, sharing, or targeted advertising activity.

The effect of a Global Privacy Control signal depends on applicable law, browser or device configuration, and the technologies used by the Services.

1. COOKIES AND SIMILAR TECHNOLOGIES

Ch'ien, Shopify, and other service providers may use cookies and similar technologies for purposes including:

• Essential website operation
• Checkout
• Payments
• Authentication
• Fraud prevention
• Security
• Saving preferences
• Analytics
• Product recommendations
• Personalization
• Marketing
• Advertising
• Attribution
• Performance measurement

Some technologies are necessary for the Services to function.

Other technologies may support analytics, personalization, marketing, or advertising.

Where applicable law requires consent before non-essential technologies are used, Ch'ien uses privacy controls intended to provide the required choice.

1. COOKIE AND PRIVACY PREFERENCES

Where a cookie banner, privacy preference mechanism, or data-sharing opt-out mechanism is available, you may use it to control applicable data processing.

Privacy choices may affect:

• Analytics
• Personalization
• Advertising
• Marketing measurement
• Product recommendations
• Other non-essential functionality

Updated preferences generally apply prospectively.

1. MARKETING COMMUNICATIONS

If you subscribe to promotional email communications, Ch'ien may send marketing concerning products, Community activity, events, announcements, or other Ch'ien content.

You may unsubscribe from promotional email at any time using the unsubscribe mechanism included in the message.

Opting out of marketing does not prevent Ch'ien from sending transactional or service communications reasonably necessary to administer:

• An order
• Shipment
• Delivery
• Account
• Customer-service request
• Privacy request
• Security notice
• Policy notice
• Other existing relationship

1. DOUBLE OPT-IN

Where Ch'ien uses a double opt-in process, a person who submits marketing information may be asked to confirm the subscription before being added as a subscribed marketing contact.

The confirmation message is used to verify the subscription request.

1. PUBLIC COMMUNITY CONTENT

Information intentionally submitted for publication as part of the Ch'ien Community may become publicly accessible.

Public information may include:

• Name or chosen alias
• Biography
• Location when approved for display
• Creative work
• Photographs
• Artwork
• Portfolio material
• Social links
• Website links
• Product information
• Other content approved for publication

Public content may be viewed, indexed, copied, or shared by people or services outside Ch'ien's direct control.

Do not submit confidential, sensitive, private, or third-party information for public display unless you have the right and intention to make it public.

1. REVIEWS AND OTHER PUBLIC CONTENT

Reviews, ratings, photographs, videos, testimonials, or other material submitted for publication may become publicly accessible.

A review may be identified as associated with a purchase where supported by Shopify or another review provider.

Do not include private or sensitive information in material intended for publication.

1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary.

SHOPIFY

To operate the ecommerce Services and use Shopify services.

PAYMENT PROVIDERS

To process transactions, prevent payment fraud, administer refunds, and complete related financial functions.

SHIPPING AND DELIVERY PROVIDERS

To fulfill and deliver orders.

Information disclosed may include information such as:

• Recipient name
• Delivery address
• Order information
• Contact information when required for delivery

TECHNOLOGY PROVIDERS

To provide functions including:

• Website hosting
• Data storage
• Backups
• Security
• Communications
• Customer support
• Analytics
• Search
• Product recommendations
• Other technical services

MARKETING AND ADVERTISING PROVIDERS

Where permitted, certain identifiers, browsing information, device information, commercial information, or attribution information may be made available to providers that assist Ch'ien with marketing or advertising.

PROFESSIONAL ADVISERS

Information may be disclosed to attorneys, accountants, insurers, auditors, consultants, or similar advisers where reasonably necessary.

COMMUNITY PARTICIPANTS OR COLLABORATORS

Where a transaction, collaboration, inquiry, fulfillment arrangement, or Community activity requires another participant, Ch'ien may provide only information reasonably necessary for that person to perform the applicable role.

LEGAL AND GOVERNMENT RECIPIENTS

Information may be disclosed where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Protect rights or safety
• Investigate suspected fraud
• Enforce agreements
• Respond to regulatory requirements

BUSINESS TRANSACTIONS

Information may be disclosed in connection with an actual or proposed:

• Merger
• Acquisition
• Financing
• Restructuring
• Sale of assets
• Bankruptcy
• Similar business transaction

AT YOUR DIRECTION

We may disclose information when you request, direct, or validly consent to the disclosure.

1. DATA MINIMIZATION

Ch'ien seeks to collect and use personal information that is adequate, relevant, and reasonably necessary for the purposes described in this Privacy Policy.

We do not intentionally collect personal information merely because it may be technically possible to do so.

1. DATA RETENTION

Personal information may be retained for as long as reasonably necessary for purposes including:

• Completing transactions
• Maintaining customer accounts
• Providing customer service
• Fulfilling orders
• Maintaining business records
• Accounting
• Taxes
• Fraud prevention
• Security
• Resolving disputes
• Enforcing agreements
• Community administration
• Compliance with legal obligations
• Establishing or defending legal claims

Retention periods may vary by category of information and purpose.

When information is no longer reasonably necessary, it may be deleted, anonymized, aggregated, or otherwise de-identified, subject to legal, technical, backup, and operational limitations.

1. SECURITY

Ch'ien maintains or relies upon reasonable administrative, technical, physical, and organizational measures intended to protect personal information.

We also rely on security measures maintained by Shopify, payment providers, and other service providers.

No website, network, storage system, payment platform, or method of transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of passwords and account credentials under their control.

1. SECURITY INCIDENTS

If Ch'ien becomes aware of a security incident involving personal information, we may investigate the incident and take appropriate responsive action.

Where applicable law requires notification to affected individuals, governmental authorities, or other parties, Ch'ien will provide required notifications.

1. INTERNATIONAL PROCESSING

Ch'ien is based in the United States.

Shopify and other service providers may operate in or use service providers located in the United States, Canada, Europe, the United Kingdom, or other jurisdictions.

Personal information may therefore be transferred, stored, or processed outside the jurisdiction where you reside.

Privacy and data-protection laws may differ between jurisdictions.

Where applicable law requires a recognized transfer mechanism or other safeguard, the party responsible for the applicable processing is expected to use an appropriate mechanism.

1. PRIVACY RIGHTS

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These may include rights to:

• Confirm whether personal information is being processed
• Access personal information
• Correct inaccurate information
• Request deletion
• Obtain a portable copy of certain information
• Withdraw consent when processing is based on consent
• Object to or restrict certain processing
• Opt out of covered sale or sharing
• Opt out of targeted advertising
• Opt out of certain qualifying profiling
• Request information concerning categories of data processed or disclosed
• Use an authorized agent where permitted
• Appeal certain privacy-request decisions where applicable

These rights are subject to applicable legal exceptions and limitations.

1. HOW TO SUBMIT A PRIVACY REQUEST

To submit a privacy request to Ch'ien, email:

chien@becomethecreative.com

Subject:

Privacy Request

Please identify the right you wish to exercise and provide enough information for Ch'ien to understand and respond to the request.

Ch'ien may request information reasonably necessary to verify your identity or authority before fulfilling certain requests.

You will not be required to create a new Ch'ien customer account solely to submit a privacy request.

Requests will be handled within the time required by applicable law where a statutory response period applies.

1. APPEALS

Where applicable law provides a right to appeal a decision concerning a privacy request, submit the appeal to:

chien@becomethecreative.com

Subject:

Privacy Appeal

Include enough information to identify the original request and explain why you believe the decision should be reconsidered.

Where legally required, Ch'ien will provide information about additional available complaint or regulatory procedures.

1. AUTHORIZED AGENTS

Where applicable law permits an authorized agent to submit a privacy request on another person's behalf, Ch'ien may request reasonable evidence of the agent's authority.

Ch'ien may also ask the individual to verify their identity or confirm authorization where permitted by law.

1. NON-DISCRIMINATION

Where prohibited by applicable law, Ch'ien will not unlawfully discriminate against a person because they exercised an applicable privacy right.

1. U.S. STATE PRIVACY DISCLOSURES

Depending on applicable law, categories of personal information processed by Ch'ien may include:

• Identifiers
• Contact information
• Customer records
• Commercial information
• Transaction information
• Internet or electronic-network activity
• Device information
• Approximate location
• Account information
• Communications
• User-generated content
• Preferences
• Limited inferences

Categories of third parties to whom information may be disclosed may include:

• Shopify
• Payment providers
• Shipping and delivery providers
• Technology providers
• Security and fraud-prevention providers
• Communications providers
• Analytics providers
• Advertising and marketing providers
• Professional advisers
• Community collaborators where necessary
• Governmental or legal recipients where required

Ch'ien does not sell personal information for monetary consideration.

Certain disclosures for advertising or personalization may nevertheless constitute “sale,” “sharing,” or targeted advertising under applicable law.

Where an applicable opt-out right exists, it may be exercised through the methods described in this Privacy Policy.

1. AUTOMATED PROCESSING

Ch'ien may use or receive automated tools for purposes such as:

• Product recommendations
• Search ranking
• Advertising optimization
• Fraud detection
• Marketing automation
• Site personalization
• Analytics

Ch'ien does not currently use solely automated processing to make decisions about individuals that produce legal or similarly significant effects.

If this practice materially changes, Ch'ien will update its disclosures and provide any rights required by applicable law.

1. ARTIFICIAL INTELLIGENCE AND AUTOMATED SHOPPING EXPERIENCES

Public Ch'ien information may be discoverable through search engines, artificial-intelligence systems, recommendation systems, Shopify-powered shopping experiences, or other automated commerce services.

Public information may include:

• Product titles
• Product descriptions
• Product photographs
• Prices
• Availability
• Collections
• Policies
• FAQs
• Community information intentionally published
• Other publicly accessible content

When you interact directly with an independent third-party artificial-intelligence or automated-shopping service, that provider may separately process information under its own privacy terms.

1. CHILDREN AND MINORS

The Services are not directed to children under 13.

Ch'ien does not knowingly collect personal information from children under 13 in violation of applicable law.

Where applicable law provides additional protections for minors, Ch'ien will follow those requirements.

If you are a parent or guardian and believe a child has improperly provided personal information to Ch'ien, contact:

chien@becomethecreative.com

1. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to or integrations with websites, applications, payment services, social platforms, shipping services, artificial-intelligence services, or other third-party properties that Ch'ien does not control.

Those providers maintain their own terms, privacy practices, and security practices.

This Privacy Policy does not govern information you provide directly to an independent third party.

1. SOCIAL MEDIA

When you interact with Ch'ien through Instagram, TikTok, Facebook, Pinterest, YouTube, or another social or media platform, information concerning that interaction may also be processed by the applicable platform under its own privacy terms.

Content posted publicly or used to tag Ch'ien may be visible to other users.

1. DO NOT TRACK

Some browsers provide traditional “Do Not Track” settings.

There is no single universally accepted technical standard governing all traditional Do Not Track signals.

Ch'ien therefore does not necessarily respond to traditional Do Not Track signals unless required by applicable law.

This does not affect treatment of recognized Global Privacy Control signals where applicable.

1. CHANGES TO DATA PRACTICES

Ch'ien may add, remove, or change service providers, technologies, marketing channels, features, or Services over time.

This Privacy Policy will be reviewed and updated when data practices materially change and an update is reasonably necessary.

Where applicable law requires advance notice or consent for a material change, Ch'ien will provide the required notice or mechanism.

1. CHANGES TO THIS PRIVACY POLICY

Ch'ien may update this Privacy Policy from time to time to reflect changes in:

• Services
• Technology
• Business operations
• Service providers
• Privacy practices
• Applicable requirements

The “Last updated” date at the top identifies the current version.

1. CONTACT

Questions concerning this Privacy Policy, Ch'ien's privacy practices, or a privacy-rights request may be directed to:

Ch'ien LLC
Richmond, Virginia, United States

Email: chien@becomethecreative.com

Website: becomethecreative.com

Where applicable law treats Ch'ien as the controller of personal information, Ch'ien is responsible for the processing described in this Privacy Policy except where Shopify or another provider independently determines the purposes and means of its own processing.